Back to all jobs

Customer Success Manager (Spanish/English)

Permanent employee, Full-time · Berlin

About us
“This startup is set to revolutionize classical music” - Frankfurter Allgemeine Zeitung

Our vision is to enrich people’s lives through classical music. Classical music connects people all over the world, transcending culture, race and generations. It inspires and evokes emotions and thoughts in a way no other art form can.

We are a classical music tech company on a mission to build the best streaming service for classical music. A service that really caters to the unique depth and complexity of the genre, with a sophisticated user experience that makes accessing classical music easier than ever before. 

We work with all the major and independent record labels and rights holders around the globe and maintain close personal contact with the world’s leading musicians and institutions, from iconic artists to future stars and from great orchestras such as the Vienna Philharmonic to institutions such as the Lucerne and Verbier Festivals. 

IDAGIO is available to music lovers across the globe. Physically we are rooted in Berlin and we consider the German-speaking countries, perceived by many as the cradle of classical music, to be our home base.

Where you'll contribute

Join us in our mission to build the best streaming service for classical music as our new Customer Success Manager.

Our CX team forms the bridge between our product, marketing, and other business teams. In this role, your focus will be creating a great experience for every customer when they interact with IDAGIO, thus facilitating insights and driving improvements to the customer experience and to our product.

Come on board and help us shape the way people listen to classical music.


WHERE YOU’LL CONTRIBUTE


  • Become our customers’ trusted advisor and serve as their advocate inside IDAGIO.

  • Guide and help customers at each stage in their journey with us: from onboarding to a successful signup, to expanding their use of IDAGIO.

  • Develop strong knowledge of our product and share this knowledge with our customers to help them achieve the best music streaming experience possible.

  • Bring our customer’s voice to our product team by collecting and sharing customer feedback and ideas.

Experience and personality traits we find relevant for this position
  • Relevant work experience in a customer-facing role such as customer success management, account management, customer support, consulting or onboarding

  • You love to communicate: we are localising our App and need your excellent  Spanish and English communication skills, both verbal and written

  • You’re curious, proactive and enjoy helping people 

  • You thrive in a rapidly changing environment

  • You’re a digital native: familiarity with current web and mobile technologies is a given.

  • Any additional language (especially German, Portuguese and French) is a big plus

Nice to have

  • Experience with Intercom and other Software-as-a-Service products.

  • Experience working with technical support teams to solve customers’ technical challenges.

  • Interest in classical music is a plus.

What we have to offer
  • Invest your time and energy into a meaningful and beautiful product that improves the lives of people.

  • Small team, high impact - we don’t waste time with unnecessary process or politics.

  • Friendly and purpose-driven working atmosphere in our office in Berlin Kreuzberg.

  • An educational budget which you can invest in your own development.

  • Discount for sports membership, as well as free yoga and circuit training in our office.

  • We value long-lasting relationships – we make sure you get to develop and grow within your role.

Your application

Thank you for considering a career at IDAGIO. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@idagio.com.

Please upload any documents that you want to include with your application. CV and cover letter are required, and you should also attach copies of your references and certificates.
In order to upload multiple files, please select them in one go by using the CTRL key on Windows or the CMD key on Mac.